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Design Tweaks in Select Service and Extended Stay Hotels

This is one of Mark Ricketts final articles that he worked on prior to his passing. He co-authored this with Brent McDowell. In this article, we will review some of these trends, including for select service and extended stay properties; and how cost to build and cost to operate considerations may interact with the less easy to define, but equally valuable goal of crafting a memorable stay for guests.

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Tribute to Mark Ricketts

It is with profound sorrow that we announce the death of our courageous and most loved leader, Mark Ricketts. Mark passed away on November 2, 2022, after a brave battle with ALS.
To those who knew him, as a second-generation hotelier, Mark seemed born to a career in hospitality, with his personal and professional lives driven by a genuine sense of faith and devotion to the service of others.

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MBJ Shares Profile of Sussan Harshbarger

Memphis Business Journal shares a profile of Sussan Harshbarger, Chief Legal Officer, McNeill Investment Group. Harshbarger provides comments regarding her background and recent transition to McNeill Investment Group.

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Hoteliers Aim for the Right Rates in Negotiating 2023 Corporate Accounts

Jennifer Driscoll was interviewed by Bryan Wroten for this article appearing in Hotel News Now. Jennifer shares about the challenges of this year's RFP season and the negotiations with our Corporate Accounts for 2023.
“We’ve got to get the pricing right, because if we don’t get the pricing right at our hotels, then we’re not going to have the desired [general operating profits] and [net operating profits] to flow to the bottom line,” she said.

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McNeill Investment Group Listed Among Top Owners & Developers

McNeill Investment Group is listed among the top Multi-Unit Owners and Developers in the latest edition of Hotel Management. Click the link to view the article.

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Navigating the New RFP Season

Read the latest article by Jennifer Driscoll, VP of Revenue Management that we published in Hotel Executive. In this article, as we progress through RFP season, we will discuss some of the other-room strategies that have proven valuable; the importance of the newest RFP season in the context of the pandemic; and, overall, how the pandemic has taught us some new lessons, while reinforcing in other ways the value of traditional hospitality smarts.  Spoiler alert: know your local market and competitors well.

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Sussan P. Harshbarger Named Chief Legal Officer

McNeill Investment Group (MIG), formerly McNeill Hotel Investors, has named veteran real estate investment and transaction attorney Sussan P. Harshbarger as a managing director and its new chief legal officer. With MIG, she is responsible for the legal affairs of the company’s entities and, as a member of the executive leadership team, provide counsel and legal guidance in areas that include contract negotiation, transactions, business development, corporate governance and compliance and privacy.

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McNeill Preserves Demand Mix, Broadens Business Plan

Jennifer Driscoll, VP of Revenue Management, was interviewed for an article for Hotel News Now. The video and text can be viewed online by using the links below. Here is an excerpt: "We’ve just got to use our market knowledge and our recent trends in order to make sure we’ve got accurate numbers. But with that short-term booking window, it can be really stressful. You think you’re going to pick up and you don’t pick up or you don’t think you’re going to pick up and you pick up a whole lot. The good news is we’re getting more demand than we anticipated."

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McNeill Investment Group at Number 35

McNeill Investment Group appears at number 35 on the list of Owners & Developers in the August 2022 edition of Hotel Business.

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Travis Murray Named as President of MHC

McNeill Investment Group (MIG) has named Travis Murray as the new president of McNeill Hotel Company, a division of newly formed MIG.

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Jennifer Driscoll Responds to the Latest Increase in Gov. Per Diem

The lodging per diem rate increase is a mixed bag, said Jennifer Driscoll, vice president of revenue management at McNeill Hotel Company. It’s good that the rate increased after two years without increases, she said, but the $2 increase in nightly rates isn’t proportional to the needs of hotels.
Labor costs have grown past 25%, and inflation has compounded over the past few years to 16%.
“A 2% increase is very hard, based on what we’re going through right know, and we don’t expect any of that to change into the next year,” she said.
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Q&A with Mark Ricketts

Mark Ricketts, Chief Culture Officer, McNeill Hotel Company, has been in the hospitality industry for as long as he can remember. Late last year, he was diagnosed with ALS, or amyotrophic lateral sclerosis, a progressive neurodegenerative disease that affects nerve cells in the brain and spinal cord. Hotel Business spoke with him about his career, the hospitality issues that are important to him and his legacy.
—Gregg Wallis

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Travis Murray Shares Sustainability Efforts

Travis Murray, President of McNeill Hotel Company, shares some the sustainability efforts of our hotels. He is quoted in Hotel News Now in the article - Corporate Travel Planners Look for Specifics on Hotel Sustainability Efforts. "We know that business travel supports economic growth as it brings people together across national boundaries, and companies want to be able to do this while doing what is right for society and the environment."

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Is Now the Right Time to Build?

Brent McDowell, VP of Hotel Support was quoted in the latest issue of Hotel Management. Brent shares his thoughts on the current status of Hospitality Construction. 

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McNeill Investment Group names Tom Burdi as Managing Director, COO

McNeill Investment Group (MIG), formerly McNeill Hotel Investors, has named hospitality and commercial real estate veteran Tom Burdi as a managing director and its new COO. With MIG, he will help develop and work with overall corporate and investment strategy, owner relations and fundraising, among other responsibilities.

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McNeill Investment Group Announces Leadership Reallignment

McNeill Investment Group (MIG), formerly McNeill Hotel Investors, today announced that CEO Phillip H. McNeill, Jr. will transition to the new position of Executive Chairman of McNeill Investment Group. In that role, he will oversee the Board and provide strategic direction to the company.
Concurrently, Chief Financial Officer Chris Ropko becomes Managing Director, Chief Executive Officer of McNeill Investment Group, with responsibility for the growth and strategic oversight of the company's restructured organization.

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McNeill Hotel Company Forms Joint Venture with Prospect Ridge

Hotel Business-
Germantown, TN-based McNeill Investment Group (MIG), formerly McNeill Hotel Investors, has entered into a strategic partnership with Prospect Ridge, a national private equity real estate investor, and Fulcrum Hospitality, a hospitality investment operating partner, advisor and asset manager. 

McNeill contributed 12 of its wholly owned newer vintage, premium-branded select-service and extended-stay hotels focused in university and medical center submarkets to the new partnership. McNeill retains property management responsibility of all hotels controlled by the new partnership and is expected to continue to grow its portfolio of owned and third-party-managed hotels, including in its current emphasis on Hilton, Marriott and Hyatt-branded select-service and extended-stay properties nationwide. 

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The Importance of Culture in Growing Hotel Organizations

Mark Ricketts latest article appears on Hotel News Now. Here is an excerpt:
To grow our organizations at this pivotal time in our industry, everyone must be rowing strongly and in the same direction. This will happen when we respect and understand each other better and welcome and help grow each person’s capabilities. This organizational culture becomes our brand, not based on a logo but a shared, living purpose.
Our industry has a strong, competitive future if we genuinely embrace diversity and inclusivity. It’s there for the taking.

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Lodging Magazine Spotlight

Lodging Magazine published this article that Spotlights McNeill Hotel Company. 
What should a hotel manager’s top priority be in 2022?
| "The hotel manager’s top priority for2022 is balance. A hotel manager seeks balance, not of the scales but the many spinning plates. Hospitality relies on meeting and exceeding guest expectations, achieving the ownership groups’ numbers, actioning brand initiatives, and most importantly maintaining employee morale. The hotel manager will do well to develop this balance with a dedicated focus on average daily rate. Are we priced right? With the right pricing model follows the mix of business. With pricing and mix in check, balance can be achieved."
Mark Ricketts | President & COO, McNeill Hotel Company
• Total rooms managed: 3,085
• Total properties managed: 27
• Third-party rooms managed: 334
• Third-party properties managed: 3
• Total gross revenue: $107,248,540

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Hotel Management Ranking April 2022

Hotel Management published the latest edition of the Top Management Companies for 2021. McNeill Hotel Company is ranked at #37.

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We Must Keep Our Own People Engaged in the Complex World of Guest Services

Mark Ricketts latest article explores the complexity of Guest Services and the people who deliver them. In this article, we will consider many of the challenges now faced by hotels of all types as they relate to the delivery of guest services, from extended stay and select service hotels to full service luxury properties; ways in which guests themselves are redefining the hotel stay; and ways in which we can eliminate as much as possible the gap between the full range of services that we must provide guests and the people whom we need and trust to fulfill those requirements.
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Lindsey Chang Joins McNeill Hotel Company

McNeill Hotel Company has hired accomplished industry executive Lindsey Chang to serve as the company's Vice President of Acquisitions and Capital Markets. Mark Ricketts, President and Chief Operating Officer, made the announcement.
As VP of Acquisitions and Capital Markets, Lindsey will be leading the company's acquisition efforts and working to raise both debt and equity capital on behalf of McNeill Hotel Company.

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Operational Structure Announcement

Mark Ricketts and Travis Murray are pleased to announce the new operational management structure of McNeill Hotel Company. Sargis Mnatsakanyan, Matt McAtee, and Jesse Kremer are named as Regional Directors of Operations.

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Crucial Role of "Tech for Touch" in Modern Hospitality

Kim Knop, VP of Sales & Marketing and Ken Parish, Director of ECommerce and Sales Support co-authored this article.
Today's Internet-driven world of social media in all its forms has become a critical pathway to connecting with guests in today's world of hospitality sales and marketing and guest engagement. The connections may be technology-driven and virtual, but the established relationships and impact are real.
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Holiday Season Performance Lifts Hotel Operators' Expectations

Jennifer Driscoll is quoted in the article "Hotel Season Performance Lifts Hotel Operators Expectations" that appears on Click the link to learn more about the impact of the Holiday Season and it's impact on the forecast for 2022.

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Hotel Business Green Book 2022

McNeill Hotel Company is ranked at #44 among Owners & Developers in the Hotel Business Green Book 2022. Mark Ricketts shares insights regarding the success of McNeill Hotel Company during the pandemic. 

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Adjustment Continues, but Hoteliers Still Have Much to be Thankful for

Read the latest article from Mark Ricketts. Learn how the pandemic has given hoteliers courage to try new things.

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Pandemic Revenue Management - Rely on Experience

Jennifer Driscoll, VP of Revenue Management - Now, as we approach the last months of 2021, this article will consider from the perspective of revenue managers what the remainder of this year may hold in store, how we might prepare for the coming year, and some thoughts on the state of the revenue management discipline.

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Skye Pluchino Named Thirty under 30

Hotel Management recognized Skye Pluchino as a top Thirty under 30. Skye serves as Assistant General Manager of the Homewood Suites Carmel. 

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McNeill Hotel Company Opens Courtyard Manhattan

Germantown, TN - McNeill Hotel Company announces the opening of the newly developed Courtyard by Marriott in Manhattan, Kansas. It is the 27th hotel in the company's portfolio and the its first in the State of Kansas. Tyler Stevens is the new hotel's General Manager. McNeill CEO Phillip H. McNeill, Jr. made the announcement.

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Make Hospitality an Attractive Career

"As we progress from the pandemic, it is no secret that the hospitality industry faces serious challenges in finding and retaining needed staff, especially entry-level, frontline people who directly care for our guests." - Mark Ricketts 

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McNeill Hotel Company Now Ranks at #43

Hotel Business released the latest survey results to reveal that McNeill Hotel Company ranks at #43 among Owners and Developers for 2021. 

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Numerous Challenges Ahead as Industry Recovers

Mark Ricketts shares comments regarding the present challenges faced by the Hospitality Industry as recovery continues.
Click the link to learn more.

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TripAdvisor Travelers' Choice Award 2021

TripAdvisor has announced the winners for the Travelers' Choice Award for 2021. Fourteen of our portfolio have been recognized for this achievement. This award is earned by properties that consistently achieve great reviews from travelers and are ranked in the top 10% of hotels on TripAdvisor. Listed below are the award winning hotels.

Home2 Suites By Hilton Gainesville

Hampton Inn & Suites Salt Lake City-West Jordan

Hampton Inn & Suites Memphis Germantown

Homewood Suites by Hilton Indianapolis Carmel

Hampton Inn & Suites Destin

Home2 Suites by Hilton Waco

Hampton Inn & Suites Birmingham/280 East-Eagle Point

Fairfield Inn & Suites Memphis Olive Branch

Home2 Suites by Hilton Destin

Homewood Suites by Hilton Boise

Hyatt Place Bloomington - Normal

Hilton Garden Inn Twin Falls

Hampton Inn & Suites Columbia / South

Hyatt Place Huntsville/Research Park

CleanStay by Hilton: Insights from Mark Ricketts

Mark Ricketts was asked to provide insights regarding CleanStay by Hilton for an article that was shared across the Hilton branded hotels. For an excerpt of the article, click the link below.

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40+ Management Companies to Know in 2021

McNeill Hotel Company is listed among the top hotel management companies in Hotel Lodging. Click the link to learn more.

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Hotel Sales Skills for Remote Buyers - Training Complete

McNeill Hotel Company announced today the completion of the company-wide roll-out of an innovative hotel sales training and coaching program, entitled Hotel Sales Skills for Remote Buyers, delivered by Kennedy Training Network, Inc.

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Industry of Inclusion

“We live in a diverse nation and society, and our industry gains when it reflects that reality, which includes the guests we serve,” said Mark Ricketts, president/COO, McNeill Hotel Company. “A diverse workforce and executive team offer perspectives different from that with which any single one of us may be familiar. It brings more voices and objectivity to the table. As Omari Head, founder of the National Institute of Lodging Education, a nonprofit focused on educating Black and Latinx audiences about hotel ownership, noted recently, research indicates that diverse and inclusive organizations achieve enhanced performance. Also, the more diverse we are, the better we will be able to attract new people to our company and industry. This is extremely important as we emerge from this pandemic.”
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Hospitality Can Help Bring Us Together

Mark Ricketts shares his thoughts regarding the ways that Hospitality can bring us together by focusing on Community Engagement. 

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Hoteliers Capitalize on Valentine's Day Demand

Jennifer Driscoll, VP of Revenue Management, is quoted in an article for Costar Real Estate news publication. She shares her insights on the demand for hotel rooms for the upcoming Valentine's Day weekend. 

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Hyatt Place Bloomington/Normal Ranked #3 in U.S.

Our Hyatt Place Bloomington/Normal ranks #3 in the U.S. according to U.S. News and World Report.
The best hotels are ranked using a comprehensive methodology centered on three components: reputation among professional travel experts, guest reviews and hotel class ratings. Click the link to learn more.

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The more things change in the hotel industry

Mark Ricketts' latest article appears on Hotel News Now website. Even as we navigate extraordinary times, there’s great value in being “normal.” 

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Interview with Cedric Sharp, Area GM

Hear from Cedric Sharp, Area GM with McNeill Hotel Company as he shares about Kontactless and their QR code Bistro menu. The Courtyard Green Hills was able to implement a QR Code menu for guests to order from the Bistro with their mobile phones.

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McNeill Hotel Company Refocuses on Staff, Sales Efforts

To navigate the coronavirus pandemic, owner/operator McNeill Hotel Company renewed its efforts in supporting employees and focusing on its sales team to bring in business. Click to learn more.

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Ensuring Our Next Generation of Hospitality Leadership

Mark Ricketts shares insights on developing future leaders in the industry. "Our future leaders are closely watching our present ones. If we demonstrate transparency, even-handedness in our dealings with others and a positive, but realistic attitude in everything we do, we will be inspiring and securing our next generation of hospitality leadership in the best ways possible." Click the link learn more.

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Hotel Happy Hour with Mark Ricketts

The new episode of Hotel Happy Hour features Mark Ricketts, COO of McNeill Hotel Company. Mark shares thoughts on how his company, and the hotel industry, are dealing with Covid and talks about the importance of keeping employees and team members engaged in helping each other through the challenges we are all facing during these unprecedented times.

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Tru by Hilton Rockwall Dallas NOW OPEN

The TRU by Hilton in Rockwall, Dallas today celebrated its official Grand Opening on Wednesday, Nov. 11, 2020. The Co-owners of the new hotel, Bill Margaritis and McNeill Hotel Company, announced that the McNeill Hotel Company will oversee all management and operations of the new hotel.

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Three MHC Leaders Recognized as Top 30 under 30

We are delighted to share that 3 of our young professionals have been featured by Hotel Management as Top Rising Stars in the Hotel Industry. Congratulations goes to William Green – Dual DOS SHS/HIS Columbia MD, Nicole Beck – DOS at Hyatt Place Huntsville AL, and Tiare Wolfgramm – GM at Hampton Inn & Suites West Jordan UT

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Top Hotel Companies as Ranked by Hotel Management

Hotel Management's latest edition shows McNeill Hotel Company ranks at #92 among the Top Hotel Companies. As of June 2020 we have 2858 Guestrooms in 25 properties across the United States. This is a move from #125 in 2019.  Click the link to learn more.

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MHC Ranks #40 in Hotel Business for 2020

McNeill Hotel Company ranks at #40 among Hotel Owners and Developers in the latest edition of Hotel Business. This is a move from #59 in last year's edition.

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Support Our People in Challenging Times

This is the latest article from Mark Ricketts that is published on Hotel News Now regarding ways to support our employees. 

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Sustaining Connections With Our Teams, Our Guests and Our Communities

Read the latest from Mark Ricketts on Here is an excerpt: "This article will explore the people part of the hospitality equation: how we must sustain relationships; the human touch within organizations, with our guests and with our communities at a time when all three have been strained in ways previously unimaginable." 

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MHC in the News

McNeill Hotel Company is mentioned in the article appearing on the Hotel News Now website. Click the link to learn more.

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Congratulations to our Internal Promotions

In an attempt to boost communication from the Corporate Offices to our individual hotels as well as provide additional
resources to each of our properties, we have created the position of Area General Manager. The Area General Managers will be
responsible for 3-4 hotels in addition to their “host hotel”, where they will be based. Through this new position, the Area GMs
will be able to visit each of their hotels on a more regular basis. In addition, we have asked each of the Area GMs to assist with
internal training and development, which will make us a much stronger company. Congratulations to the following individuals!
James Lalanne (Atlantic Southeast)
Cedric Sharp (Central)
Lana Murphy (Mid-South)
Sargis Mnatsakanyan (Mountain West)
Joe Kneeland (Central Coastal)
Matt McAtee (Upper Midwest)
We are proud to announce the promotion of Travis Murray to Vice President of Hotel Operations. Since joining our company in June
2018, Travis has been responsible for numerous initiatives within our company, including Hotel Effectiveness, Housekeeping
Training and our recent MHC Cleanliness Program. And most importantly, he introduced Mark Ricketts to Christine Trippi with The
Wise Pineapple! 😊 Whoop Whoop! In his new role, Travis will be responsible for the operations of our twenty five (25) current hotels
as well as the six (6) Area General Managers, Operations Support Specialist (Agnes) and the two Regional Maintenance Engineers
(Don Bates and Michael Rowley). Please join us in congratulating Travis on a much deserved promotion!
It was with great pleasure that we also announce the promotion of Agnes Siarkiewicz to Operations Support Specialist. Agnes
started her MHC career at the Hampton Inn & Suites Germantown as Front Desk Clerk. She most recently filled in for Heather
Rinehart as a Financial Analyst during Heather’s Maternity Leave. Please join us in congratulating Agnes on a much deserved

Photos available here.

A Time to Lead and Stay Positive

The latest article from Mark Ricketts appears on Excerpt: "Above all else, our team members, our strategic partners, our guests and our communities will remember how we conducted ourselves in stressful, even unprecedented times. How we perform now will have profound influence on these relationships going forward." Click the link to read the article.

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MHC Participated in Hotels for Heroes

Hilton in partnership with American Express donated up to 1 million free hotel nights to frontline medical professionals who are responding to the COVID-19 crisis. McNeill Hotel Company participated by providing over 1,800 room nights across our portfolio of Hilton branded hotels. We provided a clean and comfortable place for these heroes to stay while doing this critical work. 

Hotel Optimization Virtual Event

Mark Ricketts participated on a panel during the Hotel Optimization virtual event. You can see his quotes as part of the discussion in the attached article found on

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Conscious Workplace Culture: How to Make a Difference

Mark Ricketts' latest article "Conscious Workplace Culture: How to Make a Difference" appears in Hotel Executive. Click the link to learn more.

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Hampton Inn Athens: Re-Opened

McNeill Hotel Company's 112-room Hampton Inn Athens in Athens, Georgia re-opened for guests on June 1. The property is located at 2220 W. Broad Street in the Athens medical district, and nearby the University of Georgia, the historic Morton Theater and the University of Georgia Performing Arts Center.

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Short- and Mid-term Strategies for Select Service

The latest article from Mark Ricketts appears in Hotel News Now. Mark finishes the article with this: "Our training, asset and property management systems, organizational culture and sense of personal dignity have prepared us for this challenge, however unwelcome. If we keep our wits about us as well as our values and passion for caring about others, we will prevail through this unprecedented time in the best ways possible."
Click the link to read the full article.

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Top Management Companies Listed by Hotel Management Magazine

McNeill Hotel Company is ranked 69th with 91 million in Gross Revenue for 2019.

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Extended-stay hotels poised to weather drop in travel

Eleven out of the 25 hotels in McNeill Hotel Company’s management portfolio are extended stay, and 10 out of those 11 properties are performing better than the industry average, McNeill President and COO Mark Ricketts said.

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View from the Top: Women with 2020 Vision

Anna Rench, VP of Hotel Acquisitions and Asset Management is featured in the latest edition from Hotel Management. Click the article to learn more as the article focuses on the leadership of women in Hospitality.

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2020 Leadership Conference - Operation Gratitude

Click the link to view the attendees of our 2020 Leadership Conference participate in the Community Service Project - Operation Gratitude.

Beary Lovely Day

Secrets of Select Service Success

This article will discuss factors driving success in select service today and what the future may hold for this increasingly attractive and malleable class of property.
Mark Ricketts, President and COO

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Valerie Bolton Shares Tips for Training

Valerie Bolton, our VP of Human Resources shares tips for training staff in Hotel Management magazine. Click the link to see more.

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Market Study: Lessons learned when considering college towns

Mark Ricketts is quoted in the most recent edition of Hotel Business Magazine. The article is titled "Market Study: Lessons learned when considering college towns" Click the link to learn more. hashtag#mcneillhotelcompany

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Interview with Mark Ricketts

Mark Ricketts, president/COO, McNeill Hotel Company talks with Hotel Business Editor-in-Chief Christina Trauthwein about the company’s strong 2019 and outlook for 2020 and beyond.

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Tru by Hilton arriving in Rockwall, TX

Tru by Hilton celebrates groundbreaking in Rockwall, Texas.

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2020 Industry Forecast

You will find Mark Ricketts quoted throughout this article in Hotel Business magazine as he shares his thoughts on what to expect for Hospitality in the year 2020. Here is just one of the quotes: “With flat occupancy, the real challenge is how to maintain rates,” he said. “Dropping rates doesn’t really induce demand. No one wants to witness a repeat of 2009 when operators got frantic with dramatic rate cutting. Regardless of market conditions, we must exercise discipline and maintain reasonable, profitable levels of rates by offering a compelling value and experience to guests. No one wins a race to the bottom.” 

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Welcome Hyatt Place Huntsville/Research Park

McNeill Hotel Investors announced today the acquisition of the newly built 131-room, upscale select service, Hyatt Place Huntsville/Research Park, Alabama, adding to the company’s growing portfolio as its fourth property in the state. The hotel opened to guests on December 15. The announcement was made by Phillip McNeill, Jr., the company’s chief executive officer.
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Preparing for 2020

Mark Ricketts is quoted along with other hotel leaders as they share insights regarding what to expect for the hotel industry in 2020.

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MHC to Invest $400K in Hyatt Place Bloomington/Normal

McNeill Hotel Investors, based in Germantown, Tenn., announced it has acquired the 114-room upscale hotel at 200 Broadway Ave. The previous owner was Uptown Circle LLC, based in Chicago. The sale price was not disclosed.

Travis Murray, McNeill Hotel Company regional director of operations, said in an email that McNeill is planning $400,000 in capital improvements to the Hyatt Place, which employs 40 people.

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Hyatt Place Bloomington/Normal IL added to Portfolio

McNeill Hotel Investors ("McNeill") announced today the acquisition of the 114-room, upscale select service, Hyatt Place Bloomington / Normal, IL, adding to the company's growing portfolio and expanding its presence in the Midwest market. The announcement was made by Phillip McNeill, Jr., the company's chief executive officer.

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New Exterior for Homewood Suites Carmel

Germantown, Tennessee. November 04, 2019

McNeill Hotel Company recently celebrated completion of a substantial exterior renovation of its 3-story, 137-suite Homewood Suites by Hilton hotel in Carmel, IN. The property is located off I-465 and US-31 N, north of Indianapolis. 

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Getting a Better Handle on the Costs of Acquisitions and Operations

October 8, 2019 - Germantown, TN

Mark Ricketts, President & COO along with Jennifer Driscoll, VP of Revenue Management co-authored this article that was published in Hotel Executive.
Excerpt: Increasingly, in the quest for profitability, the art and science of revenue management is focusing not just on room mix, occupancy and pricing, but, also, asking: "What is the cost of the business we are acquiring?" Moreover, in a cross-discipline approach, revenue managers are getting involved in better understanding operational costs, and, thus, the full components of net revenues and profits.
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McNeill Hotel Company Earns 2018 Hilton Legacy Top Performer Award

Germantown, TN   October 2, 2019

Hilton presented the award to McNeill Hotel Company at its recent Americas Owner Conference, where Hilton recognized nearly 60 high performing owners and developers and, also, celebrated its 100th anniversary.

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MHC is Ranked at #41 in Hotel Business Magazine for 2019

September 23, 2019 - Germantown TN

McNeill Hotel Company is now ranked at #41 in Hotel Business magazine's annual ranking of Owners & Developers. McNeill Hotel Company currently operates 2730 rooms at 24 properties in the US.

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Selecting a New Market for Acquisitions or New Builds

August 29, 2019 Germantown, TN

Here is an excerpt from Mark Ricketts as published in a Hotel Executive article. "A robust era for the hospitality industry has made this an exciting time for property acquisitions and new builds for a wide range of investors and related entities, including property and asset managers and site selection, land acquisition and construction specialists." You can read the full article by clicking the link below.

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The Future of Cable TV in Hotels

August 20, 2019
Mark Ricketts is quoted in this article published by Hotel News Now regarding the streaming services and cable TV that are being offered to our guests.

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Extending High Demand Season

Destin, FL - July 19, 2019 - Hotel News Now

Destinie Collins, GM of the Hampton Inn & Suites in Destin, Florida, was interviewed by Dana Miller for Hotel News Now. The article addresses efforts that the hotel focuses on to extend the high demand season. You can read the full article by clicking the link below.

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Wall of Fame 4th Quarter 2018: Hampton Inn Germantown

Germantown, TN June 11, 2019

The Hampton Inn & Suites Memphis/Germantown has been honored with the Wall of Fame award for the Fourth Quarter 2018. This award is presented to the top 15% of hotels in the Hampton brand. Congratulations goes to the team at Hampton Germantown for their outstanding guest service scores.

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MHC Realizes Scalability by Partnering with M3

Germantown, TN June 10, 2019

M3, the leading cloud-based hospitality accounting, financial management and data management platform, announced today that one of its partners, McNeill Hotel Company, has added more than two dozen hotels to its growing portfolio in the last four years with the help of M3's accounting software and professional services.
"Choosing M3 was a no-brainer for us we never had a second thought, "said Mark Ricketts, McNeill Hotel Company’s President and Chief Operating Officer. "M3 was a life saver and their services allowed us to accelerate our growth model."

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McNeill Hotel Company Met with STR

May 30, 2019

Shawn Grenley with STR met with a team from McNeill Hotel Company to discuss market insights.

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MHC Moves Up to #78 Among Hotel Management Companies

May 15, 2019 - Hotel Business Survey 2019

McNeill Hotel Company has moved up in the ranking to number 78 among hotel management companies. Click the link to see the full list.

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Lowering Housekeeping Costs

Travis Murray, Regional Director of Operations is quoted in Hotel New Now. Click the link to learn more.

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Exploring and Expanding into New Areas

Mark Ricketts quoted in Hotel Business, April 21st 2019

McNeill Hotel Company recently entered Salt Lake City-West Jordan in Utah and Twin Falls and Boise in Idaho. “These non-gateway West markets are increasingly appealing to corporations setting up a new headquarters or second locations, attracted by the lower living and business costs, combined with a great quality of life and, as a result, are areas with strong economic indicators and population growth,” said Mark Ricketts, president/COO of the company. 

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TownePlace Suites Hattiesburg Receives Silver Circle Award

GERMANTOWN, TN, April 16, 2019 – McNeill Hotel Company’s TownePlace Suites Hattiesburg has been officially recognized by Marriott, earning its Silver Circle Award.

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Whitney Davis is Recognized as TownePlace Suites Sales Leader of the Year

GERMANTOWN, TN, April 16, 2019 – The TownePlace Suites by Marriott brand recently selected Whitney Davis, Sales Manager for McNeill Hotel Company’s TownePlace Suites Auburn (AL), as its 2018 Sales Associate of the Year.

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Amy Stuart Recognized as Courtyard Sales Leader of the Year

Germantown, TN - April 16, 2019 -The Courtyard by Marriott brand recently selected McNeill Hotel Company’s Amy Stuart, Director of Sales for the Company’s Courtyard Nashville Green Hills, as its 2018 Direct Sales Leader of the Year.

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Great Guest Service Always Begins with Great Values

By Mark Ricketts, President & Chief Operating Officer, McNeill Hotel Company, March 31, 2019

Great guest service is not achieved simply by following some rote policies and procedures; no matter how important these are to efficient and profitable hotel operations. Rather, it derives from people wanting to truly serve others and make a positive difference in our world, no matter the stage on which we strut. But good intentions are only fully realized when derived from a foundation of values, the spoken and unspoken passions and understandings that guide and inspire our conduct as a human being.

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How Will the 2020 Elections Affect the Hotel Industry?

February 20, 2019 - Hotel Business

“We do think 2020 may have volatility due to the elections,” said Mark Ricketts, president and COO of McNeill Hotels. “Because of the power of our brands (Marriott and Hilton) and our varied geographic locations, we believe that we will be able to mitigate any downturn if it transpires.” HB

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Key Aspects in Growing a Hospitality Portfolio and Organization

By Mark Ricketts President & Chief Operating Officer, McNeill Hotels | February 14, 2019

In this article, we will look at some of these challenges and discuss principles and approaches to achieving that desired path of growth. Issues considered include: core philosophies; operations and outsourcing; property type, geographic region and brand affiliations; and the overall "people part" of hospitality. 

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Homewood Athens - Grand Opening Celebration

January 24, 2019 - The Red and Black

The Homewood Athens held a ribbon cutting on Wednesday night to celebrate the new opportunity for Athens visitors looking to enjoy the Classic City. The hotel offers studio, one-bedroom and two-bedroom options. They host a complimentary evening social, which consists of a small meal with wine, along with other amenities such as a patio with BBQ grills and a grocery shopping service.

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McNeill Hotel Company acquires 2 Hotels in Columbia MD

McNeill Hotel Investors acquired a two-hotel portfolio of adjacent properties in Columbia, Md. The portfolio consists of the four-story, 124-room Hampton Inn & Suites by Hilton and the four-story, 117-room SpringHill Suites by Marriott.

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Homewood Suites Boise - Renovation is Complete

USA, Germantown, Tennessee. January 08, 2019
McNeill Hotel Company today announced the 4-story, 110 suite, Homewood Suites by Hilton Boise located at 7957 West Spectrum Way in Boise has completed a $2.7M renovation from guest suites to public areas such as their lobby and breakfast area.
"Our renovation transformation reflects our continual commitment to deliver guests the highest quality accommodations, service and convenience they have come to expect from staying at Homewood Suites by Hilton Boise," said, Sargis Mnatsakanyan, General Manager.

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McNeill Hotel Investors Acquires Home2 Suites Mobile, AL

Monday, December 17th, 2018

GERMANTOWN, TN––McNeill Hotel Investors (“McNeill”) announced today the acquisition of the 4-story, 105-room all-suite extended stay Home2 Suites Mobile (AL), adding to the company’s growing portfolio. The announcement was made by Phillip McNeill, Jr., the company’s Chief Executive Officer.
The Home2 Suites Mobile is situated on the southeast quadrant of Interstate 65 and Exit 1, at the corner of Bolling Brothers Boulevard and Satchel Paige Drive in Mobile, Alabama, and features approximately 750 square feet of meeting space, a fitness center and a relaxing outdoor pool.

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Welcome Aboard Hilton Garden Inn, Beaverton

Germantown, Tenn. – December 10, 2018 – McNeill Hotel Investors (“McNeill”) announced today the acquisition of the 4-story, 150-room Hilton Garden Inn Beaverton, adding to the company’s growing portfolio. The announcement was made by Phillip McNeill, Jr., the company’s Chief Executive Officer. “We are proud to add a second Hilton Garden Inn to our growing hotel portfolio and to operate in a new state for us,” McNeill said.  “We have great experience overall with Hilton as a valued brand partner and look forward to working with them on this property.”

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How to Keep Hospitality Entertaining

12/10/2018 - By Mark Ricketts President & Chief Operating Officer, McNeill Hotels

There are many ways to break up the routine of hospitality, while at the same time reinforcing a sense of teamwork, involvement with community and, in a gentle way, instilling a healthy sense of competition. This article will explore ways to keep hospitality entertaining without going overboard, especially for those good people who serve our guests-reinforcing the clear vision that "it's fun to be in this career field."

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Operations: Best Practices

12/10/2018 - Hotel News Now

“One of our best practices is a special recognition program for our housekeeping and maintenance staffs. Performance grading in each case is based on earning points for meeting revenue goals, as well as input from guest satisfaction scores. … A best practice like this reinforces our organizational culture of ‘people serving people’ while sustaining the message that we appreciate the efforts that each individual makes toward our reputation and bottom-line results.”
--Mark Ricketts
President and COO, McNeill Hotel Company

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Homewood Athens - Now Open

November 27, 2018
McNeill Hotel Investors (McNeill) announced today the Grand Opening of the 130-room, select service, all-suite Homewood Suites by Hilton Athens, adding to the companys growing portfolio and expanding its presence in the Athens, Georgia market. The announcement was made by Phillip McNeill, Jr., the companys chief executive officer.

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MHC Welcomes Home2 Suites Gainesville to Portfolio

Germantown, Tenn. – November 7, 2018 – McNeill Hotel Investors ("McNeill") announced today that it has acquired the 95-room, select service, all-suite Home2 Suites by Hilton Gainesville (Florida), adding to the company’s growing portfolio and its geographic footprint in Florida. The announcement was made by Phillip McNeill, Jr., the company’s Chief Executive Officer.

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Navigating the RFP Season

October 22, 2018
By Mark Ricketts President & Chief Operating Officer and Co-authored by Jennifer Driscoll, Vice President of Revenue Management, McNeill Hotels

Corporate travel comprises an extremely important component of any hotel's total room nights and overall revenues. Thus, the importance of the Rates for Proposal (RFP) for the corporate rates negotiation process each year. -

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Compassion keeps hotels going during Hurricane Michael

October 17, 2018

REPORT FROM THE U.S.—When Hurricane Michael barreled into the Florida Panhandle and then Georgia last week, some hotels in its path stayed open, accommodating guests and staff who had nowhere else to go, even as the properties suffered damages from the storm.
Others closed temporarily and prepared for the worst, which for some ultimately never came. Hear from Mark Ricketts as he is quoted in the article regarding our hotels in Destin, FL.

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McNeill Hotel Executives Discuss Plans to Double Portfolio

October 12, 2018

In September, McNeill Hotel Company announced plans to double the size of its portfolio after entering an agreement with an investment fund managed by Almanac Realty Investors for up to $150 million of capital. The company plans to steadily grow its portfolio through the acquisition, development, and management of select-service hotels under premium-branded flags from major domestic franchisors in secondary and select tertiary markets across the United States. LODGING sat down with McNeill Hotel Company’s President and COO, Mark Ricketts, and CFO, Chris Ropko, during this year’s Lodging Conference to discuss the agreement and planned expansion. - LODGING

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McNeill Hotel Company acquires the Homewood Suites, Carmel IN

Germantown, Tenn. – Oct 3, 2018 – McNeill Hotel Investors ("McNeill") announced today that it has acquired the 137-room Homewood Suites by Hilton in Carmel, Indiana, expanding its geographic footprint to the Midwest and adding to the company’s existing portfolio of 18 hotels owned or managed by the affiliated McNeill Hotel Company. The announcement was made by Chief Executive Officer Phillip McNeill, Jr.

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Chris Ropko, CFO, Quoted in LODGING Magazine

September 26th, 2018
Hoteliers Express Optimism and Caution at The Lodging Conference

Chris Ropko, chief financial officer of McNeill Hotel Company, told LODGING that if there is a downturn in the hospitality industry, he expects it will be caused by supply rather than macroeconomic circumstances. “I think it’s going to be constrained to very specific markets. At the end of the day, we’ll be able to manage through it,” Ropko said. Click the link to read the full article.

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McNeill Secures up to $150 Million Capital Investment, Plans to Double Portfolio

September 18, 2018
Germantown, Tenn.—McNeill Hotel Investors announced today that it has entered into an agreement with an investment fund managed by Almanac Realty Investors. Under the agreement, the fund has committed to provide up to $150 million of capital to McNeill.  It is expected that the investment will allow McNeill to double the size of its portfolio through the acquisition, development, and management of select-service hotels using premium-branded flags from the major domestic franchisors located in secondary and select tertiary markets across the United States. -  Lodging Magazine

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McNeill Hotel Company Ranked at #56

September 18, 2018

Hotel Business conducts an annual survey of hotel owners and developers to reveal the largest companies based on the number of rooms managed in the portfolio. McNeill Hotel company is ranked #56 with 17 hotels and 1855 rooms in our portfolio of Marriott and Hilton hotels.

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Empowering Your Hotel Staff as a Leadership Style

Sept 6, 2018
Empowerment Realized
In simplest terms, empowerment means that staff members, when faced with an "out of the box" situation, can do more than just say: "I'm sorry."  -- Mark Ricketts, President & COO

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Southern Lodging Summit Presidents Panel includes Mark Ricketts

August 31, 2018
MEMPHIS, Tennessee—Industry leaders speaking on a general session panel at the Southern Lodging Summit in Memphis this week were optimistic about current hotel demand and performance trends, but couldn’t stress enough that labor issues are having a real impact on all aspects of the hotel industry. A variety of topics were covered during the session. Mark Ricketts, COO, mentioned our culture at McNeill Hotel Company as we have adopted a “more holistic approach” to employee retention and recruiting. McNeill created a video to help express the corporate culture and spread that word.“We also look now at not just the first 90 days (of a person’s employment), but even more,” he said. “Are people still getting the training they need? That’s our big focus for 2019. And we have to practice culture as well as make sure it happens.”
To read more click the link below.

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Home2 Suites Waco Leads in Occupancy

Waco, TX - August 21, 2018

Home 2 Suites by Hilton ranked number one on hotel occupancy rate for the second quarter of 2018. The Waco area ranked number one for hotel occupancy rate in the state for the second quarter of 2018. Click the link to see the story on KXXV Central Texas News Now.

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Anna Rench Joins McNeill Hotel Company As VP, Asset Management And Acquisitions

August 14, 2018

GERMANTOWN, TN–-McNeill Hotel Company, a growing nationally-recognized hotel owner, developer, and manager, announced today that it has hired accomplished industry executive Anna Rench to serve as the company’s Vice President of Asset Management and Acquisitions. Mark Ricketts, President and Chief Operating Officer, made the announcement.

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Eyeing Expansion

July 25, 2018
McNeill Hotel Company Looks To Grow Portfolio Following Infusion Of Capital
With a leadership team well versed in building hotel portfolios and a substantial amount of capital at the ready, McNeill Hotel Company is well positioned for expansion within the next few years.

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Revenue Management Adapting to Predictive Pricing Tools

Jennifer Driscoll, VP Revenue Management, McNeill Hotel Company, is quoted in the latest edition of Hotel News Now. The article is focused on the subject of predictive pricing tools and how hoteliers are figuring out ways to benefit from this technology. To read the full article click the link below.

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Managing the Hotel Digital World

Mark Ricketts, President & COO, McNeill Hotel Company has a new article published on Click the link to read the article.

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Smart Investment Strategies - Lodging Magazine

Mark Ricketts, COO was quoted for the latest article in Lodging Magazine, "After the Boom: Smart Investment Strategies for Today's Reality". Click the link below to read the article.

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Cultivate the "Wider Resources" of Hospitality Sales & Marketing

June 3, 2018
By Mark Ricketts, President & COO, McNeill Hotel Company

Keeping the rooms of a hotel property fully occupied with guests that we serve well and from which we generate a reasonable profit is no easy task. It requires a sound operating model; a skilled and motivated staff at all levels of the organization; and lots of elbow grease, i.e. hard work. It also takes getting our name, as an individual property and as an organization or affiliated group of properties, out there loud and clear. To read the full article click the link below.

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Hear from Chris Ropko in Hotels' Investment Outlook

May 29, 2018

Chris Ropko, CFO McNeill Hotel Company, is quoted in Hotels' Investment Outlook for June 2018. Follow the link to read the full article entitled "Shining a Spotlight on US Development".

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Checking In with Mark Ricketts - Lodging Magazine

May 18, 2018

Find out Mark Ricketts' thoughts on delivering excellent guest service, the competitive hotel market, and the current trends in the hotel industry. Follow the link to read the article in Lodging Magazine.

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AFTER THE BOOM - Lodging Magazine

May 16, 2018 - Lodging Magazine

Check out the latest article in Lodging Magazine that features our TownePlace Suites Auburn and a quote from Mark Ricketts, our President & COO. Click the link below to read the article.

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Towneplace Suites Auburn Wins Multiple Marriott Awards

AUBURN, AL, May 1, 2018 – The TownePlace Suites hotel in Auburn, Alabama has been officially recognized by Marriott, earning multiple prestigious awards for the McNeill Hotel Company property. 
General Manager Emily White has earned Marriott’s Diamond GM of the Year Award for 2017 and staff member Mary Munday has earned Marriott’s Service Team Member of the Year Award for 2017.

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Beth Burns Named Marriott's Diamond GM of the Year for 2017

HATTIESBURG, MS, May 1, 2018 – The TownePlace Suites hotel in Hattiesburg, Mississippi has been officially recognized by Marriott, earning two prestigious awards for the McNeill Hotel Company property. 
General Manager Beth Burns has earned Marriott’s Diamond GM of the Year Award for 2017.  The hotel also won Marriott’s Golden Circle Award.  Previously, the TownePlace Suites Hattiesburg had earned Marriott’s “Opening Hotel of the Year” award, as well as the “Sales Ramp Up” award, selected by the Select Service & Extended Stay Hotels Group – The Americas.

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Fairfield Inn & Suites Destin Wins Marriott's Bruce Reed Rally to Serve Award

DESTIN, FL, May 1, 2018 – The Fairfield Inn & Suites in Destin, Florida has been officially recognized by Marriott, earning the Bruce Reed Rally to Serve Award for the McNeill Hotel Company property. 
Marriott’s Bruce Reed Rally to Serve Award is a singular honor, given to only one Fairfield Inn & Suites property each year in recognition of its community contributions. 
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The latest from Mark Ricketts - Making the New Hire Our Smart Hire

Making the New Hire Our Smart Hire
By Mark Ricketts President & Chief Operating Officer, McNeill Hotel Company | April 15, 2018

It’s been reported that millennials decide within their first 48 hours with an organization whether they will stay on for an extended period of time. Talk about first impressions being the most lasting!
This article will discuss some best practices and ideas in making any new hire feel welcome to a hospitality organization while “coming up to speed.” It will also consider strategies and techniques that will help keep unproductive misconceptions or misunderstandings from arising between employer and employee. Click the link below to read the full article at

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Chris Ropko Joins McNeill Hotel Company as CFO

Germantown, TN, March 19, 2018 – McNeill Hotel Company, a growing nationally-recognized hotel owner, developer, and manager, announced today that it has hired respected industry executive Chris Ropko to serve as the company’s Chief Financial Officer. Phillip McNeill, CEO of McNeill Hotel Company, made the announcement.
Prior to joining McNeill, Ropko served as Managing Director at RobertDouglas, a national hospitality investment banking platform, where he focused on structuring and raising debt and equity capital for lodging and specialty leisure properties, portfolios and companies throughout the Americas in excess of $2.5 billion.

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Hampton Inn & Suites Memphis Germantown - Wall of Fame

February 8, 2018

The new Hampton Inn and Suites Germantown has been honored with the Wall of Fame Award for the Third Quarter of 2017! Based on overall TQS, this award honors only the top 15% of hotels in the Hampton brand. "Our guests are enjoying the new hotel and they know that we love having them here." Rebecca Thompson GM.

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Everyday Brand Management - Mark Ricketts

December 03, 2017

​Mark Ricketts, President & Chief Operating Officer of McNeill Hotel Company has written an article that was published in Hotel Business Review. "In its purest sense, a brand is a promise to consumers; an expectation of performance and an overall experience."

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Hampton Inn Southaven-Newly Renovated

Southaven, MS, November 6, 2017 – Renovations at the Hampton Inn in Southaven, Mississippi have been completed and McNeill Hotel Company recently hosted a “Renovation Celebration” event to mark the occasion.
The extensive hotel renovation included a complete refresh of the exterior façade. Each of the hotel’s 86 guest rooms was updated to include all new soft seating, case goods, LG 43” televisions, and mattress sets and the bathrooms were renovated to incorporate the new Forever Young Initiative elements.

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Hotel News Now - Quote from Kim Knop, VP Sales and Marketing

November 2, 2017

Hotel News Now: For 2018, the local market position in the current pricing cycle varies based on city location and demand, said Kim Knop, VP of sales and marketing at McNeill Hotel Company. The national averages project rate increases of 3% to 5%, she said, but some cities will see higher rate changes, such as 8% to 15%, based upon location and seasonal demand.

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Revenue Management Today: Balancing People and Processes

October 9, 2017,
Mark Ricketts recently had an article published in Hotel Executive magazine. Here is an excerpt "The analytical side of the hospitality business is also extremely complex. At the heart of the income side of operations is deciding at what price to offer a room (of which we have a fixed number) and the allocation of them, which rooms and for how long.
It's no easy chore. There are so many factors over which operators have no real control. These include everything from weather events, flight cancellations, or changes in plans by prospective guests to expansions and contractions of supply in certain markets or the pricing strategies of competitors." To read the full article click the link below.

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McNeill Hotel Company Made the List

September, 27 2017
We are thrilled to announce that McNeill Hotel Company was recently ranked #64 in Hotel Business magazine's "2017 Owners & Developers Annual Ranking" listing. The list ranks the top 102 Owners and Developers for the year based on total number of hotels and hotel rooms in their portfolio.
“This year's annual ranking is the result of our numbers as of May 31, 2017; thus, it does not take into consideration the recent addition of our three incredible hotels in the Mountain states! It's safe to say we will be climbing the ranks in next year's edition!” – Mark Ricketts, COO


Hampton Inn & Suites Destin "Fishing for Sales"

September 2017 - Destin, FL

Destinie Collins, GM of the Hampton Inn & Suites Destin, was recently featured in Hello Hampton. She discusses unique sales techniques used by her team. The article can be found on page 4.

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Hampton Inn & Suites Destin Does It Again

Sept 12, 2017 - Destin, FL
Hampton Inn Destin has been recognized again with the Wall of Fame award for the First Quarter of 2017. The award is presented to the top 15% of the hotels under the Hampton brand.

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MHC Acquires 3 Hotels in the Mountain States

GERMANTOWN, Tenn. – July 19, 2017 – McNeill Hotel Company announced today that it has acquired three hotels in the Mountain states, adding to the company’s growing portfolio and significantly expanding its geographic footprint.
The three hotels are:
 110-room Homewood Suites in Boise, Idaho
 107-room Hilton Garden Inn in Twin Falls, Idaho
 106-room Hampton Inn and Suites in Salt Lake City - West Jordan, Utah

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Hampton Inn Destin Honored with Wall of Fame Award

May 22, 2017- Destin FL,
Hampton Inn & Suites Destin has received the Wall of Fame Award for Fourth Quarter 2016. This award recognizes the top 15% of hotels in the Hampton brand.

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MHC Earns Coveted Guest Satisfaction Excellence Award From Marriott

McNeill Hotel Company, a nationally-recognized hotel owner, developer, and manager, received the 2017 “Guest Satisfaction Excellence Award – TownePlace Suites Brand” at the recent Marriott Connect 2017 Select Brands Owners Conference.

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Hampton Inn & Suites - Now Open

Hampton Inn & Suites Germantown is Now Open - Reserve your room today. The much anticipated opening of the newest Hampton Inn in the Mid-South is now complete. Guests will love the well appointed lobby and guest rooms with local flair and added detail that exceed expectation.

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Towneplace Suites Hattiesburg - Awards

HATTIESBURG, MS, April 19, 2017 – The TownePlace Suites hotel in Hattiesburg, Mississippi has been officially recognized by Marriott with two prestigious awards for the TownePlace flag that acknowledge its status as one of the company’s top hotels in the United States.

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The Timing is Right

GERMANTOWN, TN—With two years under its belt and 14 properties in the portfolio – and two more on the way – McNeill Hotel Company is aiming to take on third-party management contracts.

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Hunter Conference: Companies target paths to growth

Leaders from HVMG, McNeill Hotel Company and Meyer Jabara Hotels spoke with HNN during the Hunter Hotel Investment Conference about their growth strategies at this point in the lodging cycle. 

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Building for success, lean and nimble.

When McNeill Hotel Company launched almost two years ago, the Germantown, Tennessee based hotel management company started with one hotel, a Residence Inn in Morgantown, West Virginia. Today, the growing owner/operator’s portfolio consists of thirteen hotels, and another breaking ground recently in Athens, Georgia.
For McNeill President/COO Mark Ricketts, the decision to choose M3 as the company’s accounting and analytics platform of choice was an easy one. Years prior, Mark and his father, Tom Ricketts, saw M3 as a way for them to get to the next level with Master Hospitality, a small hotel company with ten hotels.
Back then, it was a way for us to be more sophisticated,” Mark explained. “Instead of the old-fashioned way of everyone sending in data and having an admin put it on a spreadsheet, it was web-based, so when you traveled, everything was accessible.”
As Mark’s career progressed from Master to vice president and senior vice president of asset management roles at Equity Inns and Archon Hospitality, his exposure to the M3 platform broadened, as several management companies overseeing hotels he asset managed used M3 in ways he hadn’t previously experienced, giving him a better knowledge of the hotel accounting software’s capabilities and solidifying his decision to incorporate the M3 platform into his own company.
“When we started McNeill, the decision to go with M3 was a no brainer, as we knew we liked the capabilities, the richness of the reports, and the ability to customize different reports, not to mention the ease with which we could review data online.”
As Mark and McNeill CEO Phillip McNeill and CFO Mark Layne put the company together, one of their goals was to maintain a lean structure from the corporate office side. To accomplish this, McNeill was one of the first management companies to take advantage of M3’s service offering, M3 Professional Services. With M3PS, a team of two accounting professionals handle the day-to-day accounting functions remotely for McNeill, led by McNeill’s Vice President of Hotel Accounting, Mary Jean Campochiaro. It’s an arrangement that has allowed McNeill to grow quickly and not be burdened by recruiting and hiring experienced hotel accounting staff.
“We can’t underscore the importance of M3 to our company as we’ve built our objectives, game plan and strategies,” concluded Ricketts. “We’ll only be as successful as this accounting platform, and with an open level of communication, M3 has been a major part of McNeill’s growth, from a single hotel to thirteen properties and growing."

McNeill Hotel Company Retains RobertDouglas to Raise Joint Venture Capital

Memphis, TN, March 20, 2017 - McNeill Hotel Company, a nationally-recognized hotel owner, developer, and manager, announced today that it has retained the investment banking firm, RobertDouglas, to raise an initial commitment of $50 million of joint venture capital to accelerate the roll-out of the firm’s growing portfolio of strategically-located, premium select-service hotels. 

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Plans Revealed for Massive Germantown Project

Memphis-based Elkington Real Estate Group is partnering with two out-of-town developers on a massive mixed-use project for Germantown.
Carter & Associates LLC, an Atlanta-based developer that has made $1.2 billion in real estate investments since 2005, has filed plans with the city of Germantown for a $200 million mixed-use development on 32 acres west of Saddle Creek.
Fletcher Elkington, who will be in charge of the development's real estate component, told the Memphis Business Journal that the city should be excited about Carter coming to town.
"Carter is a national developer," Elkington said. "They have a sterling reputation. … To have a national group like Carter is very significant for Memphis."
Elkington said the development's retail space will feature multiple concepts that will be new to Tennessee. With Carter's reputation and the scale of the project, Elkington said the development is akin to something that would be built in Nashville right now. He declined to discuss other aspects of the project, deferring to his father, John, who could not immediately be reached for comment.
The other out-of-town developer on the project is Jeffrey R. Anderson Real Estate Inc., out of Cincinnati.
The Carter development will be just east of Gill Properties' $90 million TraVure project, which has broken ground in Germantown at its boundary with Memphis.
Other groups had previously worked to develop the land, including Poag & McEwen, the developers of Saddle Creek.
Jacob Steimer covers CRE, manufacturing, finance and nonprofits for MBJ.

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McNeill Hotel Company Breaks Ground on Homewood Suites in Athens, GA

McNeill Hotel Company held official groundbreaking ceremonies for the new Homewood Suites by Hilton hotel. McNeill is building the all-suite property.

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Thornwood Developers ready for next phase in Germantown

Developers of Thornwood, a mixed-use project along South Germantown Road that embodies Germantown's smart growth planning strategy, have applied for a building permit for the next phase. Included in the new phase, according to Ray, will be 34,000 square feet of retail and restaurant space on the first floor and 25 high-end apartments on the second. Garage-level parking would accommodate about 190 vehicles.

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Staks of Pancakes headed to Germantown

Bailey is opening a second Staks location in Germantown as part of the mixed-use Thornwood development at 1696 S. Germantown Road. This unique pancake house will be in walking distance of the Hampton Inn & Suites Germantown.

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Home2 Suites Destin Grand Opening

The 112-room extended stay hotel, which officially opened on Dec. 15, offers a kitchen in every room, complete with a refrigerator, dishwasher, microwave and garbage disposal. The hotel has a pool, fitness center, laundry center and Wi-Fi. It is also pet friendly and provides a full menu complimentary breakfast.

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Home2 Suites Waco Certified "Crime-Free"

WACO, TX (KXXV) -A Waco hotel is being recognized for being the first hotel to be certified as "crime-free." 

The Waco Police Department will be presenting Home2 Suites by Hilton as a crime-free hotel on Wednesday, Feb. 1.

The hotel is located at 2500 Bagby Ave. 

Home2 Suites is the first hotel in Waco to complete the three phase program. 

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New Home2 Suites Opens in Destin

Dec. 16--Home2 Suites, a Hilton brand hotel, opened in Destin on Thursday at 14060 Emerald Coast Parkway, south of Hwy. 98 across from Bubba Gump Shrimp Co. and Joe's Crab Shack.

Home2 suites are a newer Hilton concept, and the Destin location is the only one in Northwest Florida. The 112-room hotel offers kitchens in every room complete with a refrigerator, dishwasher, microwave and garbage disposal.

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New Home2 Suites by Hilton Property Arrives in Destin

DESTIN, Fla. and MCLEAN, Va. – December 1, 2016 – Home2 Suites by Hilton, part of Hilton’s (NYSE: HLT) industry-first All Suites portfolio, announced today its newest property, Home2 Suites by Hilton Destin. Offering 112 suites, the hotel is designed for travelers looking for a fresh, new stay experience and compliments the city’s tourism growth, which was up 14.6 percent over 2015, a record-breaking year for the destination.
“For years, Destin has been a favorite Destination for families, business, military and government travelers in the Southeastern United States,” says Amanda Krueger, general manager. “Whether enjoying our daily complimentary breakfast, free Wi-Fi or dipping your toes in our world-famous emerald waters and sugar white beach sand, Home2 Suites focus is to provide our guests top notch service, convenience and accessibility at a great value.”
Home2 Suites by Hilton Destin is centrally located south of U.S. Highway 98 at 14060 Emerald Coast Parkway, just steps away from several public beach accesses.  The extended stay hotel provides convenient access to Eglin Air Force Base, Hurlburt Field, Duke Field, award winning golf courses, Big Kahuna’s Water & Adventure Park, the Destin Fishing Village on the full-service harbor, world-class shopping at Destin Commons and Silver Sands Outlet Mall, dinning at many local fresh “Catch of the Day” gulf inspired restaurants and Northwest Florida Regional Airport (VPS).
Owned by CM Destin, LLC and managed by McNeil Hotel Company, LLC, Home2 Suites by Hilton Destin offers guests all-suite accommodations featuring fully-equipped kitchens and modular furniture allowing for guests to personalize their room. The hotel also features easy access to technology with complimentary internet, inviting community spaces, eco-friendly and trademark Home2 Suites amenities such as Spin2 Cycle, a combined laundry and fitness area, Home2 MKT for grab-and-go items, and the Inspired Table, a complimentary breakfast that includes more than 400 potential combinations. Guests can also enjoy the Florida sunshine sparkling beside the infinity saltwater pool and host a cookout at the barbeque grill area. The new property is also pet-friendly. Home2 Suites by Hilton Destin is where you can be free to be you. 
“The Destin market has long been a favorite for the McNeill family for decades,” said Mark Ricketts, President/COO, McNeill Hotels and Phillip McNeill Chairman/CEO.  “The location of the hotel with its close proximity to the beach and the various amenities of the market made it a perfect fit for our company. We are excited to add another quality lodging product to the area.”
Home2 Suites by Hilton Destin participates in Hilton’s award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including an exclusive member discount, free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where HHonors members can check-in, choose their room, and access their room using a Digital Key. For more information or to make a reservation, visit Home2 Suites by Hilton Destin or call +1 850-650-3500.

First Annual General Manager's Conference

Destin, FL - December 12, 2016 - McNeill Hotel Company held its first Annual General Manager’s conference in Destin, FL last week at the beautiful Hampton Inn & Suites. All 14 property General Managers and the MHC Corporate team gathered to take part in tactical meetings and exchange ideas during the conference. Vendors also joined, including M3 Accounting + Analytics, Avendra LLC, American Hotel, and Quore.

The week began with a Welcome Reception in the hotel’s courtyard area with live music by Chris Alvarado and words from Mark Ricketts, President/Chief Operating Officer, and Phillip McNeill Jr, Chief Executive Officer, to kick start the conference. Morning and afternoon sessions were held throughout the week discussing various focuses; featured sessions included Marketplace Chaplains, the largest provider of workplace chaplains. The week concluded with an Awards Dinner at Boshamps Seafood and Oyster House sponsored by M3 Accounting + Analytics.

Mark Ricketts said, “After an unprecedented year of growth in 2016, the Awards Dinner afforded us the opportunity to recognize our truly outstanding performers. We are privileged to have an incredible group of Managers as everyone was equally worthy of commendation. We recognized the following accomplishments: Hotel of the Year: Hampton Inn & Suites Destin, New Hotel of the Year: TownePlace Suites Auburn, Revenue Champion of the Year: Hampton Inn Athens, Community Service Hotel of the Year: TownePlace Suites Hattiesburg, Guest Satisfaction Champion of the Year: Home2 Suites Waco, General Manager of the Year: Rebecca Thompson at Fairfield Inn & Suites Olive Branch.”

The conference was a great success and the planning for next year’s event is already in progress. 

Starbucks to open across from TownePlace Suites Auburn

Auburn residents could be sipping coffee at the city’s first stand-alone Starbucks as soon as mid-spring, according to the developer.

The coffee franchise, along with an AT&T service store, will appear in front of the new TownePlace Suites on South College Street.

The two stores will be a part of a “mini strip,” with each space being about 2,000 square feet, according developer Michael Delaney of Delaney Development Inc.

Rodney Rowan, of Stewart Perry Construction, said the construction deadline is set for February, after which the construction company will hand the buildings over to Starbucks and AT&T for final touches.

Delaney said the location in front of the hotel is a “good fit” for the Starbucks store, which will include a drive-thru. It will allow the coffee shop to attract hotel guests, students and those headed to work in the city, he added.

Auburn is also home to several local coffee shops, including Toomer’s Coffee Company that is nearly across the street from where the new Starbucks will sit.

But Delaney believes the two types of coffee shops — small-business and franchise — can coexist.

“I think people are going to get coffee where they want to get coffee,” whether that’s Starbucks or a local shop, he said. “I don’t think it will adversely affect anyone.”

Auburn has three other Starbucks locations, two of which are on the University campus. The third location arrived with the summer renovation and expansion of the Kroger on Dean Road.

By Chip Brownlee | Community Editor | The Auburn Plainsman

Home2 Suites By Hilton Waco Grand Opening Celebration

Home2 Suites by Hilton – Waco, part of Hilton Worldwide’s industry first All Suites portfolio, will celebrate the grand opening of its property located at 2500 Bagby Avenue in Waco. The property is owned and managed by Tennessee-based McNeill Hotel Company, LLC, and is their first hotel in the State of Texas. Local officials from both the Greater Waco Chamber and the Greater Hewitt Chamber will attend a joint ribbon cutting ceremony followed by a welcome reception and exclusive property tour hosted by our hotel team members.
Home2 Suites by Hilton – Waco is located on the site where University High School once stood. Because of this, we would like to honor the lineage that we inherited by including students from University High School in our ceremony. The US colors will be presented by University High School Army JROTC, led by First Sergeant Leonard Montelongo Jr.
The University High School Cheerleaders will also be in attendance. Both will be welcoming attendees.
Home2 Suites is a new, stylish open-concept hotel. Our trademark colors include vibrant greens, purples, and oranges, working in tandem to create a welcoming yet unique space perfect for both businesses and families. For this event, we wanted to showcase the local flavor of Waco by inviting renowned artist Jesus Rivera to display his works. Wolfe Florist will be providing the arrangements for the event as well, creating a fresh environment for your enjoyment.
We are committed not only to celebrating the culture and uniqueness of our community but to help grow and support it as well. That is why, as part of Home2 Suites by Hilton’s Your2 Hands initiative, we are donating $1,000 to The Shepard’s Heart Food Pantry in Waco, as well as holding an ongoing food drive benefiting The Shepard’s Heart this holiday season. Home2 Suites by Hilton welcomes every member of the family as our guest, including the four-legged ones. To this end, we will be partnering with the McLennan Animal Rescue Coalition by having on-site adoptions during our grand opening event.

Newly Renovated Fairfield Inn & Suites Olive Branch

The Fairfield Inn & Suites Olive Branch just completed a renovation. You will find new carpet, paint, furniture, lighting, and design elements. Click the link below to see pictures on Facebook. 

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TownePlace Suites Auburn opening SOON!

Auburn, AL – August 23, 2016 – The 95-suite TownePlace Suites by Marriott in Auburn, Alabama is scheduled to open this Friday, August 26, 2016. Located at 1117 South College Street, the TownePlace Suites Auburn will operate as a Marriott franchise, owned and managed by McNeill Hotel Company of Germantown, Tennessee.

Conveniently located off Interstate-85 and within walking distance to Auburn University, the hotel offers guests easy access to Jordan-Hare Stadium, Chewacla State Park, Toomer’s Corner, and numerous dining and shopping options.

“We are pleased to introduce the TownePlace Suites brand to the Auburn area,” said Loren Nalewanski, vice president and global brand manager, TownePlace Suites. “Providing an upscale residential atmosphere, this TownePlace Suites hotel offers an appealing alternative to more standard hotel rooms designed for shorter stays.”

The TownePlace Suites Auburn’s friendly “hello” signage welcomes guests to the check-in area. Designed to feel like a community coffeehouse, the warm and inviting lobby includes a variety of seating options designed to meet different needs – whether guests want to work quietly on their own or socialize as a group. The lobby also features a floor-to-ceiling TowneMap® that helps guests settle into the local area by featuring great places to eat, popular night spots, recreation areas, shopping and other services, such as dry cleaners and local car wash outlets.

Guests can enjoy a complimentary hot breakfast every morning in the lobby area, as well as 24-hour On Us®coffee service. For those who want a quick snack, guests can also select food and beverage items from the 24-hour In a Pinch® market.

Ideal for travelers who need accommodations for longer stays, this property offers studio, one-bedroom and two-bedroom suites with fully equipped kitchens that have stainless steel appliances and granite countertops, as well as separate living/working and sleeping areas. Guests can work and relax on their terms in modern suites that feature a fun, yet sophisticated sofa and task chair, a large flat screen television, as well as luxurious new bedding. Most rooms also feature the Home OfficeTM Suite, designed to provide guests with plenty of storage and flexible space to spread out and make it their own.Other hotel amenities include an outdoor swimming pool, an exercise room open 24 hours per day, a meeting room, complimentary wireless Internet throughout the hotel and on-site business services, including copying, faxing and printing. The TownePlace Suites Auburn is pet-friendly (fees may apply) and also provides laundry facilities for guests’ convenience.


Downtown Athens has a new hotel coming soon

Hotel always planned as part of The Mark in downtown Athens

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Homewood Suites - Athens, GA

A Homewood Suites by Hilton slated for an East Broad Street location at the edge of The Classic Center campus adds more than 120 rooms to the local inventory.
Chuck Jones, director of the CVB, used the news release to note “Athens has become a stronger market for business travel, leisure trips and conventions, and we’ve definitely seen the need for more hotel rooms downtown.” - Athens Banner Herald


Our Newest Hotel: Home2 Waco, TX

Home2 Suites by Hilton, part of Hilton Worldwide's (NYSE: HLT) industry-first All Suites portfolio, announced today its newest property, Home2 Suites by Hilton Waco. Designed for travelers looking for a fresh, new stay experience, the hotel will have 105 suites. Managed by McNeill Hotel Company, the new hotel is close to Baylor University, Cameron Park Zoo and Magnolia Market. It is also a short drive to the Brazos Rivers and McLane Stadium.

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Congratulations Mark Ricketts

Our President/COO, Mark Ricketts, was recently selected to join the Home2 Suites “Owners Advisory Council”. As a member of the Home2 Suites OAC, the group focuses on driving revenue, enhancing loyalty and maximizing profitability for the entire system of hotels by leveraging each members experience with the Home2 Suites brand. McNeill Hotels will have two Home2 Suites open by the end of 2016 – the Home2 Suites Waco, TX and the Home2 Suites Destin, FL.

 Mark was also a founding member in the Hampton “Brand Operations Council” (BOC) in 2000 and still serves on the Council today.


New hotel shaping up fast-Home2 Suites Destin

Have you been wondering about the new blue-hued building at 14060 Emerald Coast Parkway across from Joe’s Crab Shack?
The project is Home2 Suites by Hilton and it is shaping up fast.

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HREC Arranges Sale of Hampton Inn Peachtree Corners

HREC Investment Advisors is pleased to announce it has arranged the sale of the 148-guestroom Hampton Inn Atlanta Peachtree Corners located in Norcross, Georgia.   The property was acquired by an affiliate of McNeill Hotels, and will be managed and operated by McNeill Hotel Company.

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Gold Circle Award Winner for 2015

Courtyard Green Hills was just named as a Gold Circle Award winner for 2015. The Gold Circle Award is presented to Courtyard Hotels that achieved the top 10% overall guest satisfaction. The Courtyard Green Hills is among only 46 other Courtyard hotels with this distinction. Congratulations to the team at Courtyard Green Hills for providing outstanding guest satisfaction on a daily basis.

Destin: Top 10 Destination

Behold, 2016’s Destinations On The Rise. The experts at TripAdvisor predict these 10 places will make their big breaks in the coming year, based on the year-over-year increase in positive feedback and user interest on the site.

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Thornwood Bell Tower - Germantown, TN

There's still plenty of Thornwood to come out of the ground, but the crowning touch — a 7-story bell tower — was topped Tuesday with a 7,600-pound copper roof and four bronze bells, cast in 1902.

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McNeill Hotel Company Opens the 94-suite TownePlace Suites Hattiesburg in Mississippi

Beth Ballard is at the helm as General Manager.

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TownePlace Suites Opens in Hattiesburg, MS

Hotel provides functional space for living and working, helping guests keep their routine and settle into the neighborhood.

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Homeward-bound for Home2 Suites

Dirt is turning at the future site of the Home2 Suites Hotel on Emerald Coast Parkway and Restaurant Row.

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New Hotel Coming to South College Street

A TownePlace Suites by Marriott, which is designed for people staying for long periods of time, is being built on South College Street near the South Donahue Drive intersection.

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McNeill Hotels Taps Lodging Veteran as President & COO - April 6th, 2015

McNeill Hotels announced today the hiring of Mark Ricketts as President and Chief Operating Officer of its firm. Ricketts brings over thirty years of hotel industry experience to the position. For the past seven years, he worked as a Vice President in the Realty Management Division of Goldman Sachs with the responsibilities of hotel asset management for its select service portfolio.


Prior to his most recent role, Ricketts served as Vice President of Asset Management for Equity Inns, Inc., a Hotel Real Estate Investment Trust (REIT) in Germantown, TN. He joined Equity Inns after serving Vice President of Hotel Operations for Memphis, TN based MASTER Hospitality Services.

Ricketts has served on the Hampton Brand Operations Council since 2000 and recently served on the Hyatt Place Operations Advisory Committee.

Phillip McNeill, Jr., CEO of McNeill Hotels, stated “I am very pleased to have Mark join our rapidly expanding organization. I have known and worked with Mark for over 10 years. His reputation with the major hotel brands and vast knowledge of the hotel industry will help foster our anticipated trajectory of growth.”

McNeill Hotels is located in Germantown, TN and is an experienced hotel owner, developer and third party hotel management provider.

For more information, please contact McNeill Hotels at: ​

McNeill Morgantown LLC Purchases Residence Inn Morgantown, WV - March 11th, 2015

McNeill Hotel Company, headquartered in Germantown, TN, announced that they have assumed the management of the Residence Inn in Morgantown, West Virginia. The 104 room extended stay hotel was built in 2006 and recently completed a significant renovation of the entire facility.

The hotel is located conveniently near the University of West Virginia, the Robert C. Byrd Health Sciences Center (WVU Medical Center), the WVU Research Park and the National Institute for Occupational Safety and Health.

The hotel was recently recognized as a “Diamond Hotel Award” winner by the Residence Inn brand at its annual General Managers Conference held in Washington, DC.

Phillip McNeill, CEO of McNeill Hotels, stated that the hotel fit one of the company’s core objectives of operating hotels in university markets with a focus on the extended stay market and partnering with the major hotel brands, such as Marriott. “We have extensive knowledge of the West Virginia market and had prior success in this area. We are very excited about the long-term potential of this asset.” McNeill commented.

For more information, please contact McNeill Hotels at: ​

“Take a Bow” - McNeill Hotels recognized at 2015 Marriott CRFST GM Conference

At the recent Marriott CFRST General Managers Conference held in Washington, DC, two McNeill Hotels properties were recognized for their outstanding performance from the prior year.

The Residence Inn Morgantown, WV received the prestigious “Diamond Hotel Award”. The award is based on the following criteria:

  • Guest Satisfaction Scores in the Top 5% of the Residence Inn brand
  • Extended Stay RevPAR growth in top 5% of the Residence Inn brand
  • RevPAR index of over 125.0% for the year with no decline over prior year
  • Quality Assurance scores of “Green” on all reviews

Success is no stranger to the Residence Inn Morgantown team as the hotel had received the “Platinum Hotel Award” for the past three years before ascending to the highest level of achievement this past year. Congratulations to Hotel General Manager, Carlotta Lynch, and her incredible team of Service Superstars!

The Fairfield Inn & Suites Olive Branch, MS was also in the spotlight at the Marriott DC Conference. The hotel was selected as a “Silver Hotel Award” winner. The highly coveted award is based on the hotel being in the Top 20% of the Fairfield Inn brand for Overall Guest Satisfaction as well as meeting all other eligibility criteria. The Hotel General Manager, Michelle Mitchell, stated “I'm so shocked, stunned, and amazed!! Not to mention, very grateful to have an awesome staff!!”

Thornwood​, a $150 million multibuilding undertaking by McNeill Commercial Real Estate - June 26, 2015​

Thornwood, a $150 million multibuilding undertaking by McNeill Commercial Real Estate, is in the process of transforming roughly 19 acres of land on the northeast corner of Neshoba Road and South Germantown Road into a hub of activity.​

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