News and Press
Getting a Better Handle on the Costs of Acquisitions and OperationsOctober 8, 2019 - Germantown, TN
Mark Ricketts, President & COO along with Jennifer Driscoll, VP of Revenue Management co-authored this article that was published in Hotel Executive.
Excerpt: Increasingly, in the quest for profitability, the art and science of revenue management is focusing not just on room mix, occupancy and pricing, but, also, asking: "What is the cost of the business we are acquiring?" Moreover, in a cross-discipline approach, revenue managers are getting involved in better understanding operational costs, and, thus, the full components of net revenues and profits.
McNeill Hotel Company Earns 2018 Hilton Legacy Top Performer AwardGermantown, TN October 2, 2019
Hilton presented the award to McNeill Hotel Company at its recent Americas Owner Conference, where Hilton recognized nearly 60 high performing owners and developers and, also, celebrated its 100th anniversary.
McNeill Hotel Company adds Senior VP of Hotel OperationsSeptember 26, 2019 - Germantown, TN
McNeill Hotel Company has hired Jason Harris to serve as the company’s SVP of hotel operations. Mark Ricketts, president/CEO, made the announcement.
In this newly created position, Harris will be responsible for managing the operations for all hotels in the company’s growing portfolio. He will also oversee the revenue management and sales & marketing functions for the hotels.
Prior to joining McNeill, Harris served as VP of operations for Superhost Hospitality, a Chicago-based hotel owner and operator, where he was instrumental in helping the company grow its portfolio from six to 17 hotels.
MHC is Ranked at #41 in Hotel Business Magazine for 2019September 23, 2019 - Germantown TN
McNeill Hotel Company is now ranked at #41 in Hotel Business magazine's annual ranking of Owners & Developers. McNeill Hotel Company currently operates 2730 rooms at 24 properties in the US.
Selecting a New Market for Acquisitions or New BuildsAugust 29, 2019 Germantown, TN
Here is an excerpt from Mark Ricketts as published in a Hotel Executive article. "A robust era for the hospitality industry has made this an exciting time for property acquisitions and new builds for a wide range of investors and related entities, including property and asset managers and site selection, land acquisition and construction specialists." You can read the full article by clicking the link below.
The Future of Cable TV in HotelsAugust 20, 2019
Mark Ricketts is quoted in this article published by Hotel News Now regarding the streaming services and cable TV that are being offered to our guests.
Extending High Demand SeasonDestin, FL - July 19, 2019 - Hotel News Now
Destinie Collins, GM of the Hampton Inn & Suites in Destin, Florida, was interviewed by Dana Miller for Hotel News Now. The article addresses efforts that the hotel focuses on to extend the high demand season. You can read the full article by clicking the link below.
Wall of Fame 4th Quarter 2018: Hampton Inn GermantownGermantown, TN June 11, 2019
The Hampton Inn & Suites Memphis/Germantown has been honored with the Wall of Fame award for the Fourth Quarter 2018. This award is presented to the top 15% of hotels in the Hampton brand. Congratulations goes to the team at Hampton Germantown for their outstanding guest service scores.
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MHC Realizes Scalability by Partnering with M3Germantown, TN June 10, 2019
M3, the leading cloud-based hospitality accounting, financial management and data management platform, announced today that one of its partners, McNeill Hotel Company, has added more than two dozen hotels to its growing portfolio in the last four years with the help of M3's accounting software and professional services.
"Choosing M3 was a no-brainer for us we never had a second thought, "said Mark Ricketts, McNeill Hotel Company’s President and Chief Operating Officer. "M3 was a life saver and their services allowed us to accelerate our growth model."
McNeill Hotel Company Met with STRMay 30, 2019
Shawn Grenley with STR met with a team from McNeill Hotel Company to discuss market insights.
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MHC Moves Up to #78 Among Hotel Management CompaniesMay 15, 2019 - Hotel Business Survey 2019
McNeill Hotel Company has moved up in the ranking to number 78 among hotel management companies. Click the link to see the full list.
Lowering Housekeeping CostsTravis Murray, Regional Director of Operations is quoted in Hotel New Now. Click the link to learn more.
Exploring and Expanding into New AreasMark Ricketts quoted in Hotel Business, April 21st 2019
McNeill Hotel Company recently entered Salt Lake City-West Jordan in Utah and Twin Falls and Boise in Idaho. “These non-gateway West markets are increasingly appealing to corporations setting up a new headquarters or second locations, attracted by the lower living and business costs, combined with a great quality of life and, as a result, are areas with strong economic indicators and population growth,” said Mark Ricketts, president/COO of the company.
Whitney Davis is Recognized as TownePlace Suites Sales Leader of the YearGERMANTOWN, TN, April 16, 2019 – The TownePlace Suites by Marriott brand recently selected Whitney Davis, Sales Manager for McNeill Hotel Company’s TownePlace Suites Auburn (AL), as its 2018 Sales Associate of the Year.
Amy Stuart Recognized as Courtyard Sales Leader of the YearGermantown, TN - April 16, 2019 -The Courtyard by Marriott brand recently selected McNeill Hotel Company’s Amy Stuart, Director of Sales for the Company’s Courtyard Nashville Green Hills, as its 2018 Direct Sales Leader of the Year.
TownePlace Suites Hattiesburg Receives Silver Circle AwardGERMANTOWN, TN, April 16, 2019 – McNeill Hotel Company’s TownePlace Suites Hattiesburg has been officially recognized by Marriott, earning its Silver Circle Award.
Great Guest Service Always Begins with Great ValuesBy Mark Ricketts, President & Chief Operating Officer, McNeill Hotel Company, March 31, 2019 HotelExecutive.com
Great guest service is not achieved simply by following some rote policies and procedures; no matter how important these are to efficient and profitable hotel operations. Rather, it derives from people wanting to truly serve others and make a positive difference in our world, no matter the stage on which we strut. But good intentions are only fully realized when derived from a foundation of values, the spoken and unspoken passions and understandings that guide and inspire our conduct as a human being.
How Will the 2020 Elections Affect the Hotel Industry?February 20, 2019 - Hotel Business
“We do think 2020 may have volatility due to the elections,” said Mark Ricketts, president and COO of McNeill Hotels. “Because of the power of our brands (Marriott and Hilton) and our varied geographic locations, we believe that we will be able to mitigate any downturn if it transpires.” HB
Key Aspects in Growing a Hospitality Portfolio and OrganizationBy Mark Ricketts President & Chief Operating Officer, McNeill Hotels | February 14, 2019
In this article, we will look at some of these challenges and discuss principles and approaches to achieving that desired path of growth. Issues considered include: core philosophies; operations and outsourcing; property type, geographic region and brand affiliations; and the overall "people part" of hospitality.
Homewood Athens - Grand Opening CelebrationJanuary 24, 2019 - The Red and Black
The Homewood Athens held a ribbon cutting on Wednesday night to celebrate the new opportunity for Athens visitors looking to enjoy the Classic City. The hotel offers studio, one-bedroom and two-bedroom options. They host a complimentary evening social, which consists of a small meal with wine, along with other amenities such as a patio with BBQ grills and a grocery shopping service.
McNeill Hotel Company acquires 2 Hotels in Columbia MDMcNeill Hotel Investors acquired a two-hotel portfolio of adjacent properties in Columbia, Md. The portfolio consists of the four-story, 124-room Hampton Inn & Suites by Hilton and the four-story, 117-room SpringHill Suites by Marriott.
Homewood Suites Boise - Renovation is CompleteUSA, Germantown, Tennessee. January 08, 2019
McNeill Hotel Company today announced the 4-story, 110 suite, Homewood Suites by Hilton Boise located at 7957 West Spectrum Way in Boise has completed a $2.7M renovation from guest suites to public areas such as their lobby and breakfast area.
"Our renovation transformation reflects our continual commitment to deliver guests the highest quality accommodations, service and convenience they have come to expect from staying at Homewood Suites by Hilton Boise," said, Sargis Mnatsakanyan, General Manager.
McNeill Hotel Investors Acquires Home2 Suites Mobile, ALMonday, December 17th, 2018
GERMANTOWN, TN––McNeill Hotel Investors (“McNeill”) announced today the acquisition of the 4-story, 105-room all-suite extended stay Home2 Suites Mobile (AL), adding to the company’s growing portfolio. The announcement was made by Phillip McNeill, Jr., the company’s Chief Executive Officer.
The Home2 Suites Mobile is situated on the southeast quadrant of Interstate 65 and Exit 1, at the corner of Bolling Brothers Boulevard and Satchel Paige Drive in Mobile, Alabama, and features approximately 750 square feet of meeting space, a fitness center and a relaxing outdoor pool.
Welcome Aboard Hilton Garden Inn, BeavertonGermantown, Tenn. – December 10, 2018 – McNeill Hotel Investors (“McNeill”) announced today the acquisition of the 4-story, 150-room Hilton Garden Inn Beaverton, adding to the company’s growing portfolio. The announcement was made by Phillip McNeill, Jr., the company’s Chief Executive Officer. “We are proud to add a second Hilton Garden Inn to our growing hotel portfolio and to operate in a new state for us,” McNeill said. “We have great experience overall with Hilton as a valued brand partner and look forward to working with them on this property.”
How to Keep Hospitality Entertaining12/10/2018 - By Mark Ricketts President & Chief Operating Officer, McNeill Hotels
There are many ways to break up the routine of hospitality, while at the same time reinforcing a sense of teamwork, involvement with community and, in a gentle way, instilling a healthy sense of competition. This article will explore ways to keep hospitality entertaining without going overboard, especially for those good people who serve our guests-reinforcing the clear vision that "it's fun to be in this career field."
Operations: Best Practices12/10/2018 - Hotel News Now
“One of our best practices is a special recognition program for our housekeeping and maintenance staffs. Performance grading in each case is based on earning points for meeting revenue goals, as well as input from guest satisfaction scores. … A best practice like this reinforces our organizational culture of ‘people serving people’ while sustaining the message that we appreciate the efforts that each individual makes toward our reputation and bottom-line results.”
President and COO, McNeill Hotel Company
Homewood Athens - Now OpenNovember 27, 2018
McNeill Hotel Investors (McNeill) announced today the Grand Opening of the 130-room, select service, all-suite Homewood Suites by Hilton Athens, adding to the companys growing portfolio and expanding its presence in the Athens, Georgia market. The announcement was made by Phillip McNeill, Jr., the companys chief executive officer.
MHC Welcomes Home2 Suites Gainesville to PortfolioGermantown, Tenn. – November 7, 2018 – McNeill Hotel Investors ("McNeill") announced today that it has acquired the 95-room, select service, all-suite Home2 Suites by Hilton Gainesville (Florida), adding to the company’s growing portfolio and its geographic footprint in Florida. The announcement was made by Phillip McNeill, Jr., the company’s Chief Executive Officer.
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Navigating the RFP SeasonOctober 22, 2018
By Mark Ricketts President & Chief Operating Officer and Co-authored by Jennifer Driscoll, Vice President of Revenue Management, McNeill Hotels
Corporate travel comprises an extremely important component of any hotel's total room nights and overall revenues. Thus, the importance of the Rates for Proposal (RFP) for the corporate rates negotiation process each year. - HotelExecutive.com
Compassion keeps hotels going during Hurricane MichaelOctober 17, 2018
REPORT FROM THE U.S.—When Hurricane Michael barreled into the Florida Panhandle and then Georgia last week, some hotels in its path stayed open, accommodating guests and staff who had nowhere else to go, even as the properties suffered damages from the storm.
Others closed temporarily and prepared for the worst, which for some ultimately never came. Hear from Mark Ricketts as he is quoted in the article regarding our hotels in Destin, FL.
McNeill Hotel Executives Discuss Plans to Double PortfolioOctober 12, 2018
In September, McNeill Hotel Company announced plans to double the size of its portfolio after entering an agreement with an investment fund managed by Almanac Realty Investors for up to $150 million of capital. The company plans to steadily grow its portfolio through the acquisition, development, and management of select-service hotels under premium-branded flags from major domestic franchisors in secondary and select tertiary markets across the United States. LODGING sat down with McNeill Hotel Company’s President and COO, Mark Ricketts, and CFO, Chris Ropko, during this year’s Lodging Conference to discuss the agreement and planned expansion. - LODGING
McNeill Hotel Company acquires the Homewood Suites, Carmel INGermantown, Tenn. – Oct 3, 2018 – McNeill Hotel Investors ("McNeill") announced today that it has acquired the 137-room Homewood Suites by Hilton in Carmel, Indiana, expanding its geographic footprint to the Midwest and adding to the company’s existing portfolio of 18 hotels owned or managed by the affiliated McNeill Hotel Company. The announcement was made by Chief Executive Officer Phillip McNeill, Jr.
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Chris Ropko, CFO, Quoted in LODGING MagazineSeptember 26th, 2018
Hoteliers Express Optimism and Caution at The Lodging Conference
Chris Ropko, chief financial officer of McNeill Hotel Company, told LODGING that if there is a downturn in the hospitality industry, he expects it will be caused by supply rather than macroeconomic circumstances. “I think it’s going to be constrained to very specific markets. At the end of the day, we’ll be able to manage through it,” Ropko said. Click the link to read the full article.
McNeill Secures up to $150 Million Capital Investment, Plans to Double PortfolioSeptember 18, 2018
Germantown, Tenn.—McNeill Hotel Investors announced today that it has entered into an agreement with an investment fund managed by Almanac Realty Investors. Under the agreement, the fund has committed to provide up to $150 million of capital to McNeill. It is expected that the investment will allow McNeill to double the size of its portfolio through the acquisition, development, and management of select-service hotels using premium-branded flags from the major domestic franchisors located in secondary and select tertiary markets across the United States. - Lodging Magazine
McNeill Hotel Company Ranked at #56September 18, 2018
Hotel Business conducts an annual survey of hotel owners and developers to reveal the largest companies based on the number of rooms managed in the portfolio. McNeill Hotel company is ranked #56 with 17 hotels and 1855 rooms in our portfolio of Marriott and Hilton hotels.
Empowering Your Hotel Staff as a Leadership StyleSept 6, 2018
In simplest terms, empowerment means that staff members, when faced with an "out of the box" situation, can do more than just say: "I'm sorry." -- Mark Ricketts, President & COO
Southern Lodging Summit Presidents Panel includes Mark RickettsAugust 31, 2018
MEMPHIS, Tennessee—Industry leaders speaking on a general session panel at the Southern Lodging Summit in Memphis this week were optimistic about current hotel demand and performance trends, but couldn’t stress enough that labor issues are having a real impact on all aspects of the hotel industry. A variety of topics were covered during the session. Mark Ricketts, COO, mentioned our culture at McNeill Hotel Company as we have adopted a “more holistic approach” to employee retention and recruiting. McNeill created a video to help express the corporate culture and spread that word.“We also look now at not just the first 90 days (of a person’s employment), but even more,” he said. “Are people still getting the training they need? That’s our big focus for 2019. And we have to practice culture as well as make sure it happens.”
To read more click the link below.
Home2 Suites Waco Leads in OccupancyWaco, TX - August 21, 2018
Home 2 Suites by Hilton ranked number one on hotel occupancy rate for the second quarter of 2018. The Waco area ranked number one for hotel occupancy rate in the state for the second quarter of 2018. Click the link to see the story on KXXV Central Texas News Now.
Anna Rench Joins McNeill Hotel Company As VP, Asset Management And AcquisitionsAugust 14, 2018
GERMANTOWN, TN–-McNeill Hotel Company, a growing nationally-recognized hotel owner, developer, and manager, announced today that it has hired accomplished industry executive Anna Rench to serve as the company’s Vice President of Asset Management and Acquisitions. Mark Ricketts, President and Chief Operating Officer, made the announcement.
Revenue Management Adapting to Predictive Pricing ToolsJennifer Driscoll, VP Revenue Management, McNeill Hotel Company, is quoted in the latest edition of Hotel News Now. The article is focused on the subject of predictive pricing tools and how hoteliers are figuring out ways to benefit from this technology. To read the full article click the link below.